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Terms and Conditions

Kindly review the information below to understand our service conditions and procedures

Legal

Cancellation Policy

Address

BJM HQ
Arusha, Tanzania

Mobile

+255 624 017 172

Email

info@bjmexpeditions.com

Common Cancellation Fee Structures

  • 60+ Days Prior: Usually forfeiture of a 30% deposit.
  • 30-59 Days Prior: 50% refund or 25-50% fee.
  • 15-29 Days Prior: 30-50% refund.
  • 10-15 Days or Less: Often 100% non-refundable.
  • Peak Season: Special holidays (e.g., Christmas, New Year) often mean no cancellations are allowed.

Key Considerations

  • Written Notice: Cancellations usually must be sent via email.
  • Force Majeure: Cancellations due to weather, pandemic, or political strikes may not be refunded, though some companies offer travel credits.
  • Insurance: It is highly recommended to purchase travel insurance for unexpected emergencies.
  • Vendor Rules: Non-refundable prepaid items like flights or specific hotel bookings may be lost regardless of the tour operator’s policy.

BJM EXPEDITIONS

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